Shipping policy
Shipping Policy
Last Updated: June 2026
At Lilly Loves, we strive to ensure your order reaches you safely and as quickly as possible. Please read the information below regarding order processing, shipping, delivery times, and international orders.
Order Processing
Ready-to-Ship Items
Orders for in-stock products are typically processed and dispatched within 1–3 business days after payment has been received and confirmed.
Personalised & Custom Embroidery Orders
Personalised, made-to-order, and custom embroidered products require additional preparation time.
Typical processing time: 3–10 business days
Processing times may vary depending on the complexity of the design and seasonal demand.
Please note that processing times are separate from shipping and delivery times.
Delivery Times
United Kingdom
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2–5 Business Days |
| Express Delivery (where available) | 1–2 Business Days |
International Shipping
| Region | Estimated Delivery Time |
|---|---|
| Europe | 5–14 Business Days |
| Rest of World | 7–21 Business Days |
Delivery estimates are provided as a guide only and may be affected by customs processing, local postal services, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping charges are calculated at checkout and may vary depending on:
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Delivery location
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Shipping method selected
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Parcel size and weight
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Order value
Any free shipping promotions will be clearly displayed on the website when available.
Customs Duties & Taxes
For international orders, customs duties, taxes, VAT, import fees, and other charges may apply once your order reaches its destination country.
Please note:
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These charges are not included in our product prices or shipping fees.
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Customers are responsible for paying any applicable customs or import charges.
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Refused deliveries due to unpaid customs charges may result in deductions from any eligible refund.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Please allow up to 24 hours for tracking information to become active within the courier's system.
Split Shipments
Where an order contains multiple items, products may occasionally be dispatched separately due to stock availability, production schedules, or packaging requirements.
You will not be charged additional shipping fees for split shipments unless agreed otherwise.
Delivery Address Accuracy
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Lilly Loves cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from:
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Incorrect addresses
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Incomplete address details
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Missing apartment or unit numbers
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Incorrect postcode information
If an order is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.
Lost, Delayed or Missing Parcels
Delivery Delays
While we work hard to ensure prompt delivery, delays may occur due to:
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Courier service disruptions
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Peak shopping periods
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Severe weather conditions
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Customs inspections
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Circumstances beyond our control
Lost Parcels
If your parcel has not arrived within the expected timeframe, please contact us with:
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Your order number
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Delivery address
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Tracking number (if available)
We will investigate the matter with the shipping carrier and work towards an appropriate resolution.
Damaged Deliveries
If your order arrives damaged:
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Take photographs of the outer packaging before opening.
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Take clear photographs of the damaged item(s).
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Contact us within 48 hours of delivery.
Providing photographs helps us process claims quickly and efficiently.
Refused Deliveries
If a delivery is refused for reasons other than damage or an error on our part, any refund issued may be reduced by:
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Original shipping costs
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Return shipping fees
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Carrier handling charges
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Applicable customs fees
Shipping Restrictions
We reserve the right to refuse or cancel shipments to destinations where delivery services are unavailable, restricted by law, or considered impractical.
Contact Us
If you have any questions regarding shipping, delivery, or tracking information, please contact us:
Lilly Loves
Website: https://lillyloves.co.uk
Email: contact@lillyloves.co.uk
We aim to respond to all enquiries as quickly as possible and provide assistance with any delivery-related concerns.