Returns | Refunds

Returns

We hope you love your LillyLoves order, however if you would like to return any items or your purchase isn’t suitable we would be more than happy to offer you a refund or exchange. 

Request and manage your returns through getting in touch emma@emmalomax.com

Please Note

• Goods must be in suitable packaging and in perfect, resalable condition.
• If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
• Customers must notify us by requesting a refund within 14 days of receiving an order. 
• Customers are responsible for the shipping costs for returning their items. 
• Any personalised items, antiques and sale items are final sale and sadly we cannot process refunds or exchanges for these.

If you need any assistance with damages or incorrect items, please do not hesitate to email us at emma@emmalomax.com

Returns Address