Last Updated: June 2026

1. Introduction

Welcome to Lilly Loves ("we", "our", "us"). These Terms & Conditions govern your use of our website and the purchase of products and services from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. About Us

Lilly Loves is an online retailer offering handbags, homeware, embroidered artwork, gifts, accessories, and custom embroidery services.

For any questions regarding these Terms & Conditions, please contact us using the details provided on our website.

3. Eligibility

By placing an order through our website, you confirm that:

●       You are at least 18 years old.

●       You have the legal capacity to enter into binding contracts.

●       The information you provide is accurate and complete.

4. Products & Services

We make every effort to display products accurately, including descriptions, colours, sizes, and pricing.

However:

●       Colours may vary depending on your device or screen settings.

●       Handmade and personalised products may vary slightly from images shown.

●       Product availability is subject to stock levels.

●       We reserve the right to discontinue products at any time.

5. Custom & Personalised Orders

Lilly Loves offers custom embroidery and personalised products.

For custom orders:

●       Customers are responsible for providing accurate instructions, names, dates, wording, and artwork.

●       Once production has begun, custom orders cannot be modified or cancelled.

●       Personalised products are generally non-refundable unless faulty or incorrectly supplied.

●       We reserve the right to refuse content that is offensive, unlawful, or infringes intellectual property rights.

6. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to:

●       Change prices without notice.

●       Correct pricing errors.

●       Cancel orders affected by pricing inaccuracies.

If a pricing error affects your order, we will contact you before processing.

7. Orders

An order confirmation email does not constitute acceptance of your order.

Your order is accepted when:

●       Payment has been successfully processed.

●       We dispatch your products.

We reserve the right to refuse or cancel any order for reasons including:

●       Product unavailability

●       Payment issues

●       Suspected fraud

●       Incorrect pricing or product information

8. Payment

We accept payment through approved payment providers available at checkout.

By submitting payment information, you confirm that:

●       You are authorised to use the payment method provided.

●       The payment details supplied are accurate.

All transactions are processed securely by third-party payment providers.

9. Shipping & Delivery

We aim to dispatch orders within the times stated on our website.

Please note:

●       Delivery times are estimates only.

●       Delays may occur due to postal services, customs, weather conditions, or circumstances beyond our control.

●       International orders may be subject to customs duties, taxes, and import charges which are the responsibility of the customer.

Risk of loss transfers to the customer upon delivery.

10. Returns & Refunds

Standard Products

Customers may return eligible items within 14 days of receipt in accordance with UK consumer law.

Returned items must:

●       Be unused and in original condition.

●       Include original packaging where possible.

●       Be returned at the customer's expense unless faulty.

Personalised & Custom Products

Personalised, made-to-order, or custom embroidered products cannot be returned unless:

●       The item is faulty.

●       The item differs from the approved order specification.

●       We have made an error in production.

Faulty Goods

If an item arrives damaged or faulty, please contact us within 48 hours of delivery and provide supporting photographs where requested.

11. Intellectual Property

All content on this website, including but not limited to:

●       Logos

●       Designs

●       Product photographs

●       Graphics

●       Text

●       Branding

●       Artwork

is the property of Lilly Loves or its licensors and is protected by copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Content

Where customers provide reviews, images, artwork, embroidery instructions, or other content:

●       You grant Lilly Loves a non-exclusive right to use such content for fulfilling orders and customer service purposes.

●       You confirm that you own or have permission to use any materials submitted.

●       You agree not to submit unlawful, offensive, defamatory, or infringing content.

13. Website Usage

You agree not to:

●       Use the website unlawfully.

●       Attempt to gain unauthorised access to systems or data.

●       Distribute malware, viruses, or harmful code.

●       Interfere with website functionality.

●       Use automated systems to extract data without permission.

We reserve the right to restrict access where misuse is detected.

14. Limitation of Liability

To the fullest extent permitted by law, Lilly Loves shall not be liable for:

●       Indirect or consequential losses.

●       Loss of profits, revenue, or business opportunities.

●       Delays beyond our reasonable control.

●       Errors caused by third-party service providers.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded under UK law.

15. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:

●       Natural disasters

●       Fire

●       Flood

●       Industrial disputes

●       Government actions

●       Supply chain disruptions

●       Internet or telecommunications failures

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.

18. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions will be posted on this page and become effective immediately upon publication.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Lilly Loves
Website: https://lillyloves.co.uk
Email: contact@lillyloves.co.uk

We will make every effort to respond to enquiries promptly.